For your convenience, Eurozone Tuning has a 30-day return policy and 6 month limited warranty for all products, excluding products marked "CLEARANCE". Items marked "CLEARANCE" are sold as-is. Please inspect your product immediately upon receipt.
There is a re-stocking fee of 15% for parts returned fully functional. If radio or part is an order which required custom programming (MIB2 PQ, MIB2 MQB, AID Cluster), a restocking fee of 15% applies from date of order.
Steering wheels have a re-stocking fee of 20% for pre-built wheels, and 35% if wheel is a custom build. Restocking fees for custom built wheels apply from the date of order.
If you received a product that was damaged or defective upon arrival, or the wrong product, please contact us using the "Contact Us" section of the site at any time for a Return Authorization Number (“RA”). Before sending an email to obtain a RA, you will need to know the invoice number for the Product you wish to return. You must obtain an RA from Eurozone Tuning within 30 days of your receipt of the Product. The product must be returned to our facility in Bloomfield, CT within 15 days of the issuance of the RA by a reputable, prepaid, traceable transport of your choice. All returned product must be packed carefully in its original packaging, including any accessories, manuals, and documentation that were shipped with the product. The RA must be clearly marked on the outside of the original packaging of the returned product. You are responsible for the returned product while it is in transit to Eurozone Tuning; you must insure and/or declare the full value of the returned product. Shipping and handling are only refundable if you have received product that was damaged or defective upon arrival, or that was the wrong product. If you do not comply with this Return Policy in its entirety, Eurozone Tuning reserves right in its sole discretion to refuse delivery of the returned product. Please allow 1-3 business days for Eurozone Tuning to credit your account for the returned product. Nothing in this paragraph limits or restricts your rights under the limited warranty for the product.