Quick answers for VW factory MIB2 upgrades, original-screen CarPlay integration kits, radios, backup cameras, custom steering wheels, brake kits, suspension, maintenance, shipping, returns, warranty, and repairs.
Most compatibility questions are easiest to answer with photos. If you contact us, please include your vehicle year, make, model, and photos of your current setup.
Start here if you are not sure which radio, screen, camera, wiring, or steering wheel option fits your vehicle.
The correct retrofit depends on your vehicle year, model, current radio, current screen, glovebox unit, USB/media port, audio system, and whether your vehicle already has a backup camera.
If you are unsure, please contact us before ordering with photos of your current radio screen, glovebox unit if equipped, USB/media port, and backup camera setup if applicable.
The most helpful photos are:
These photos help us identify whether your vehicle has MIB1, MIB2, RCD510, RNS315, RNS510, or a base all-in-one radio.
Many 2015 VW GTI, Golf, Golf R, and Passat models came with MIB1, even though they can look similar to later MIB2 systems.
A 2015 vehicle often needs more than just an 8" screen to add Apple CarPlay. In many cases, you may need a MIB2 brain unit, MIB2 display, USB input, and related wiring.
No. An 8" display is only the screen. Apple CarPlay requires a compatible MIB2 brain unit and a MIB2 USB input.
If your vehicle already has MIB2, an 8" screen can be a simple display upgrade. If your vehicle has MIB1 or a base all-in-one radio, a full MIB2 retrofit may be required.
Yes, but only if you understand what the screen does and does not do. The 8" screen can upgrade the display appearance, but it does not create Apple CarPlay by itself.
To add CarPlay later, the vehicle still needs a compatible MIB2 brain unit and MIB2 USB input. If you are not sure what system you currently have, contact us before ordering.
Yes, but the setup depends on the vehicle and radio platform. Fender and Dynaudio vehicles may require the unit to be programmed correctly for the factory amplifier.
Some vehicles may also require coding after installation. If your vehicle has Fender or Dynaudio, please make sure that is selected or mentioned before ordering.
Maybe. It depends on whether the current camera is factory-style or RCA-based, what type of video connection it uses, and which radio you are installing.
Factory-style VW cameras and RCA-based cameras use different wiring and may require different adapters or coding.
We can sometimes help with parts, coding guidance, repair labor, or replacement components, but support is limited for items not purchased from EZT.
Used radios from other sources may have Component Protection, incorrect region/software, missing codes, unknown coding, or internal hardware problems.
A VW MIB2 upgrade replaces older Volkswagen infotainment hardware with a newer VW MIB2 brain unit, compatible display, USB input, and related wiring. Apple CarPlay and Android Auto then operate through Volkswagen App-Connect.
An original-screen CarPlay integration kit keeps the radio, screen, controls, and vehicle menus already installed in the car. A separate interface module adds CarPlay and Android Auto alongside the original infotainment system.
Send us your vehicle details and photos before ordering so we can help point you toward the correct retrofit parts.
Contact UsFull Volkswagen infotainment upgrades for MIB1, base all-in-one radios, and older RCD510, RNS315, or RNS510 systems.
A VW MIB2 upgrade replaces older infotainment hardware with a newer Volkswagen MIB2 system. Depending on the vehicle, the conversion may include a MIB2 brain unit, compatible display, App-Connect USB port, wiring, GPS antenna, microphone, and vehicle-specific programming.
This is different from an original-screen CarPlay integration kit. MIB2 becomes the vehicle's infotainment system rather than adding a separate CarPlay menu to the old radio.
No. The 8-inch display replaces the screen only. Apple CarPlay requires a compatible MIB2 brain unit and a working MIB2 App-Connect USB data connection.
If your vehicle already has MIB2, the 8-inch display can be a straightforward screen upgrade. If the vehicle has MIB1 or a base all-in-one radio, a full MIB2 conversion may be required.
Some base-model VW vehicles have an all-in-one radio with the radio hardware built into the dash screen. Other MIB vehicles use a separate infotainment brain in the glovebox, while the dash component acts mainly as the display.
A typical MIB1-to-MIB2 conversion may require:
The MIB2 unit is prepared for retrofit use before shipment, but installation requirements depend on the system currently in the vehicle.
Vehicles that already have a separate glovebox infotainment unit usually have the most straightforward installation. Base all-in-one systems require additional wiring and relocation work. Some vehicles may also need minor coding for the factory amplifier, backup camera, parking sensors, or other equipment.
EZT-supplied MIB2 retrofit units are unlocked, updated, tested, and programmed for retrofit use before shipment. A standard four-digit VW radio code is not used the same way it is on older RNS510, RNS315, or RCD510 radios.
A dealer visit is usually not required. Depending on the vehicle and factory equipment, minor retrofit coding may still be needed with VCDS, OBDeleven, or another VW-capable diagnostic tool.
Used MIB2 units purchased elsewhere may still have Component Protection, incorrect region software, unknown coding, or other compatibility problems.
VCDS and OBDeleven are diagnostic and coding tools designed for Volkswagen and Audi vehicles. They can scan faults and configure features such as a backup camera, factory amplifier, parking sensors, or infotainment settings.
Not every installation requires coding. When it is required, you can use one of these tools or have an independent VW/Audi specialist perform the coding. A basic universal code reader normally cannot make the same infotainment changes.
When the correct kit is installed and configured properly, supported steering-wheel controls and vehicle menus should continue to work. The vehicle can also still be scanned through its normal diagnostic port with VCDS, OBDeleven, or another compatible scan tool.
Exact feature retention depends on the vehicle, factory equipment, radio platform, and coding.
VW MIB2 App-Connect normally provides wired Apple CarPlay and Android Auto through the compatible MIB2 USB port.
Wireless CarPlay can be added with a compatible wireless adapter connected to that USB port. The adapter converts the existing wired CarPlay connection to wireless; it does not replace the MIB2 system.
Charging confirms that the USB port has power, but Apple CarPlay also requires a working USB data connection and a compatible App-Connect USB port.
Use a genuine or high-quality data cable, confirm the USB harness is fully seated, and avoid charging-only cables, extensions, or unnecessary adapters.
MIB2 PQ is a Volkswagen infotainment upgrade for older PQ-platform vehicles that originally used radios such as the RCD510, RNS315, or RNS510.
It replaces the older radio with a newer VW interface and adds App-Connect features such as Apple CarPlay and Android Auto while maintaining a factory-integrated appearance.
Not always. Some older VW systems route the microphone through a separate Bluetooth module instead of directly to the radio.
When installing MIB2 PQ, a compatible microphone or revised microphone wiring may be required for Bluetooth calls and voice functions. Check the product page to see whether the microphone is included or selectable.
Not automatically. Factory VW cameras and RCA-style cameras can use different video connections, power arrangements, and coding.
An existing camera that worked with an RNS315, RNS510, or RCD510 may require an updated camera, compatible adapter, revised wiring, or coding to work with MIB2 PQ.
This usually means the MIB2 unit is configured for parking sensors or Park Pilot, but the expected parking-sensor system is not present or is not communicating.
If the vehicle does not have parking sensors, the feature may need to be disabled in the infotainment coding or adaptations. If the vehicle does have parking sensors, scan the vehicle for faults before changing the coding.
Confirm that the GPS antenna is connected securely to the correct port and positioned where it can receive a clear satellite signal.
After checking the connection, leave the vehicle outdoors with the system powered on for several minutes. If navigation still cannot determine the vehicle location, send us photos of the GPS connection and any messages shown on the screen.
Press and hold the radio power button for approximately 10 to 15 seconds. Continue holding it until the screen turns off and the unit restarts.
A soft reset can help the unit reload updated coding or settings. It does not erase the retrofit programming.
Send photos of the current radio screen, glovebox unit, USB/media port, backup camera setup, and vehicle details so we can verify the required parts.
Contact UsOlder VW radios, navigation units, firmware, unlock codes, recovery steps, and replacement options.
The RNS510 is the higher-end OEM navigation radio with a larger screen and more premium feature set. The RNS315 is a simpler, lower-cost OEM navigation option.
Yes, the RNS315 can work with a factory-style rear-view camera when the camera is installed, wired, and coded correctly.
If your vehicle does not already have GPS, you will need a GPS antenna for navigation.
Yes, older OEM VW radios such as the RNS510, RNS315, and RCD510 typically use a 4-digit security code. EZT-supplied units include the proper code when shipped.
If your RNS510 is stuck looking for a software update image, a firmware reload may recover it in some cases.
If the issue is caused by internal hardware failure, firmware may not fix it and repair or replacement may be needed.
Yes, the firmware disc can be used on more than one compatible RNS510 radio.
We recommend using a strong battery or battery charger during the update so the radio does not lose power while firmware is loading.
The suffix or revision letter can indicate different hardware or feature changes, such as backup camera compatibility, HD radio, display changes, or newer internal storage.
If you are not sure which revision you need, contact us with your vehicle year, model, current radio, and desired features.
No. If you ordered a physical firmware disc, the disc is already prepared. You can skip any digital download or disc-burning instructions and use the physical disc directly in the radio.
Yes. Digital firmware orders require you to burn the firmware image to a compatible disc using the correct settings. The radio cannot install the firmware from the file alone.
If you do not want to burn a disc yourself, order the physical disc version instead.
Make sure the radio is an RNS510, the disc is clean, the vehicle battery is stable, and the radio is not powering down during the update.
If you burned the disc yourself, the issue may be the disc type, burn speed, software used, or image-burning method. If you ordered a physical disc from EZT and it will not load, contact us with your order number and a description of what the screen shows.
On many RNS510 units, pressing Eject + Star + GUIDE together can force a reboot or help the unit enter a recovery/update state.
This can be useful if the radio is stuck, frozen, or waiting for a firmware image.
No. Firmware can fix certain software issues, boot loops, update screens, or corrupted software situations.
Firmware will not repair all hardware failures. If the radio has a failed board, bad hard drive or SSD, bad disc drive, power issue, or internal hardware problem, repair or replacement may be needed.
Send your order number, radio model, vehicle information, and a photo of the screen so we can review the issue more accurately.
Contact UsCarPlay kits that retain the vehicle's existing PCM, MMI, COMAND, or other supported factory radio and screen.
This type of kit keeps the radio, screen, controls, and vehicle menus already installed in the car. A separate interface module is installed behind the original infotainment system to add Apple CarPlay and Android Auto.
You can switch between the original vehicle interface and the CarPlay interface. This is not a VW MIB2 conversion and does not replace the existing infotainment system.
No. The original radio and screen remain installed. The interface module works with the existing system and adds a separate CarPlay and Android Auto menu.
The original radio, vehicle settings, parking information, and other supported factory functions remain accessible through the original interface.
Yes. The original infotainment system remains available. The CarPlay interface is added alongside it rather than permanently replacing the factory menus.
A designated factory button or control is used to switch between the original interface and CarPlay. The exact control varies by vehicle and kit.
Supported original controls are used to operate the CarPlay interface. Depending on the vehicle, this may include the center-console controller, radio controls, steering-wheel buttons, or a combination of them.
Exact control behavior varies by infotainment system, so check the product page and instructions for your specific kit.
The correct CarPlay kit depends on the infotainment system installed in the vehicle, not only the vehicle model or model year.
If you are unsure, send a clear photo of the radio controls and main screen before ordering. PCM 3.0, PCM 3.1, and CDR systems use different hardware and are not interchangeable.
Many original-screen CarPlay kits route audio through the vehicle's AUX input. AUX must be available, enabled, and working for CarPlay audio to play through the factory sound system.
The CarPlay image may display normally even when AUX is not selected or enabled, but audio may be missing. Check the specific product page because the audio method varies by vehicle and kit.
Many original-screen integration kits support both wired and wireless Apple CarPlay. Feature availability varies by product, so check the individual listing for the exact connections included.
For wireless CarPlay, Bluetooth and WiFi must both be enabled on the iPhone. The phone normally begins pairing through Bluetooth and then uses WiFi for the CarPlay connection.
This varies by vehicle and kit. Some systems continue using the original microphone for factory Bluetooth calls but use an included or separate microphone for calls made through the CarPlay interface.
Check the individual product listing for the microphone configuration included with your kit.
Installation difficulty depends on the vehicle. Most kits install behind the original radio or display using bridge harnesses that connect between the factory components.
Installation generally involves removing interior trim, accessing the infotainment unit, connecting the module and harnesses, and routing the USB connection, microphone, or wireless antenna when included.
Professional installation is recommended if you are not comfortable removing interior trim or accessing infotainment wiring.
No. Normal Apple CarPlay operation does not require you to scan a QR code or create an account.
Once the wired or wireless connection is set up correctly, CarPlay should prompt on the phone and interface.
Confirm that Bluetooth and WiFi are both enabled. Delete the old Bluetooth and CarPlay connections from the phone and vehicle, restart the phone, and pair again from the beginning.
If the CarPlay interface appears on the screen but the phone does not connect, the video side is working. The remaining issue is usually phone pairing, USB, Bluetooth/WiFi setup, or interface wiring.
If the original infotainment system works normally but the CarPlay interface does not wake after the vehicle sits, the issue may involve the module's sleep/wake behavior or its CAN/power connection.
Send photos of the connections at the interface box and describe what happens immediately after installation and again after the vehicle has been locked and allowed to sleep for 10 to 15 minutes.
Send your vehicle year, model, a clear photo of the current infotainment screen and controls, and photos of the module wiring if the kit is already installed.
Contact UsCamera kit contents, factory-style and RCA cameras, lowline versus highline systems, wiring, reverse trigger, coding, and troubleshooting.
No. Rear-view camera kit listings are for the camera kit only unless the product page specifically states otherwise.
The easiest way is to send photos of the camera location and the wiring behind the radio.
A factory-style VW camera normally uses VW-specific video connections. An RCA-based camera usually has a yellow RCA video plug plus separate power and ground wiring.
Sometimes, but it depends on the radio and camera. Factory VW cameras and RCA cameras use different connections.
Most camera issues are caused by wiring, power, ground, reverse trigger, video signal, or radio coding.
Wire colors can vary by kit, but on some trunklid camera harnesses:
Always confirm your specific kit and vehicle wiring before tapping into the vehicle harness.
If the radio switches to the camera screen, the radio likely knows a camera is present. A blank or no-signal image usually points to the camera video feed, camera power, ground, reverse trigger, or adapter wiring.
It depends on the camera type and wiring currently installed in the vehicle. Some factory-style cameras can work with RNS315 when wired and coded correctly.
RCA-based cameras may require an adapter or may not work the same way. Please send photos of the camera wiring behind the radio before ordering if you are unsure.
In many cases, yes. The radio or vehicle may need to be coded so it knows a rear-view camera is installed.
If the camera is wired correctly but the radio does not switch to the camera screen, coding may be the missing step.
A lowline camera normally displays fixed parking guidelines that do not move when the steering wheel is turned.
A highline camera can provide dynamic guidelines that move with steering input. Highline installations are more involved and may require additional wiring, a control module, and vehicle coding.
Check the individual product page to confirm which camera type is included.
Not always. Older factory camera systems, newer MIB2 systems, and RCA-based cameras may use different power, video, trigger, and communication wiring.
Unless the product instructions specifically state that the existing wiring can be retained, use the harness supplied with the new camera kit or the recommended conversion adapter.
Follow the installation guide for the specific vehicle and camera kit. When the camera power or fuse connection is on the driver side, routing the harness along the driver side is often the most direct path.
Secure the harness away from airbags, seat tracks, sharp edges, and moving trunk or hatch components.
Photos of the camera, radio wiring, and screen behavior are the fastest way for us to help identify what is going on.
Contact UsNo sound after install, factory amplifier coding, Fender compatibility, and amplifier wake-up issues.
Yes, but the setup depends on the vehicle and radio platform.
Some MIB2 swaps require the unit to be programmed for Fender or Dynaudio audio before shipment. Some vehicles may also require coding after installation.
Not necessarily. If the display, menus, and CarPlay work, the issue may be the factory amplifier connection or coding rather than a failed MIB2 unit.
Not always. Intermittent audio can be caused by amplifier wake-up, power, ground, CAN communication, moisture, wiring, coding, or the radio configuration.
If the issue existed before the new radio, it may be a vehicle-side amplifier or wiring issue rather than the replacement radio itself.
Tell us whether your vehicle has Fender, Dynaudio, or another factory amplifier, and include photos of the installed unit and wiring.
Contact UsBuild times, order lookup, pre-built wheels, specs, warranty, airbags, trim, harnesses, and custom production updates.
Custom EZT steering wheels are built to order. Build time can vary depending on wheel style, options selected, core availability, and production timing.
In-stock and pre-built steering wheels typically ship quickly, often the next business day, unless otherwise stated on the product page.
Sometimes. If production has not started, we may be able to update the build spec. If the wheel is already in production or completed, changes may not be possible.
Please contact us as soon as possible with your order number and requested change.
EZT Carbon Edition steering wheels include a 1-year warranty from the date of purchase for defects in materials and workmanship.
The warranty does not cover misuse, improper maintenance, improper installation, self-repair, modification, tampering, or normal wear from use.
Most custom steering wheels do not include an airbag unless the product page specifically says an airbag is included.
In many cases, you reuse your original airbag and transfer it to the new wheel.
It depends on the wheel and vehicle. Some wheels are sold as bare wheels, some include trim, some include buttons, and some include harnesses or paddles.
Always check the product page carefully. If you are unsure, contact us before ordering with photos of your current steering wheel.
Many customers use the product photos and option selections to visualize their build. If you are choosing a custom combination and want to confirm the general look, contact us before ordering.
We can help make sure the selected options make sense together, but final appearance can vary slightly because custom wheels are hand-built and photographed under different lighting.
Custom steering wheels are built to your selected specs, including shape, carbon finish, leather or Alcantara, stitching, stripe color, trim, paddles, buttons, and other options.
Because they are bespoke items, they require production time and final inspection before shipping.
Depending on the wheel ordered, you may need to transfer the original airbag, buttons, wiring harness, control module, trim, paddles, or rear cover.
The product page will state what is included. Reusing compatible original electronic components can help retain proper button operation and avoid warning lights or coding problems.
Tool requirements vary by vehicle. A typical installation may require trim tools, Torx drivers, a pick or small flat tool for releasing the airbag, a ratchet, and the correct vehicle-specific socket for the center steering-wheel bolt.
Confirm the center-bolt tool for your exact vehicle before starting. Always disconnect the battery and follow the proper airbag safety procedure.
Send your vehicle details, current steering wheel photos, and the options you are considering so we can help confirm the setup.
Contact UsAnswers about Brembo brake kits, KW suspension products, oil-change kits, fitment, installation, and shipping.
Kit coverage, included components, rotor options, break-in, and multi-package shipments.
Each product page will state whether the kit is for the front axle, rear axle, or both.
A front kit normally services both front wheels, and a rear kit normally services both rear wheels. Do not assume a front kit includes rear brakes unless the listing specifically states that it is a complete front-and-rear package.
Contents vary by vehicle and the options selected. A kit may include rotors, brake pads, wear sensors, and related hardware.
Check the “What’s Included” section on the individual product page. Components that are not specifically listed should not be assumed to be included.
Some product photos show a representative Brembo brake kit. The actual rotor diameter, hub design, venting, drilling, pad shape, and included components depend on the vehicle and options selected.
Blank rotors have a smooth braking surface and are a strong choice for normal street driving, low noise, and long-term durability.
Drilled rotors have holes in the braking surface for a more aggressive appearance and added water and heat evacuation. Both options are matched to the vehicle application shown on the product page.
Yes. New pads and rotors should be properly bedded so pad material transfers evenly onto the rotor surface.
Follow the bedding procedure supplied with the brake components and avoid unnecessary hard stops during the initial break-in period.
Brake kits may ship in multiple packages because rotors, pads, sensors, or other components can be packed separately.
You may receive multiple tracking numbers, and the packages may arrive on different days. Please review all tracking information before reporting a missing component.
Fitment, Variant differences, electronic damping, installation, alignment, and lead times.
Fitment depends on the exact year, model, drivetrain, suspension type, axle-load range, and whether the vehicle has factory electronic damping.
Use the fitment information on the product page carefully. Contact us before ordering if your vehicle has adaptive suspension, unusual factory equipment, or a modified suspension setup.
Variant 1: Adjustable ride height with factory-set damping.
Variant 2: Adjustable ride height and adjustable rebound damping for additional comfort and handling control.
Variant 3: Adjustable ride height with independently adjustable rebound and compression damping for more detailed suspension tuning.
Vehicles equipped with factory electronic or adaptive damping may require a compatible cancellation kit or electronic components to prevent a suspension warning message.
Check the product page for your application or contact us before ordering if the vehicle has electronically controlled suspension.
Yes. A professional wheel alignment is strongly recommended after installing coilovers, lowering springs, or other components that change the vehicle’s ride height.
The suspension and alignment should also be checked again after the new components settle.
No. KW listings are for the suspension components unless the product page specifically states otherwise.
Professional installation is recommended. EZT does not currently provide suspension installation services.
KW products are special-order items and may require sourcing before shipment. The current preparation estimate will be shown on the product page.
Expedited shipping only changes carrier transit time after the order ships. It does not remove the special-order preparation time.
Engine fitment, included supplies, oil quantity, and manufacturer specifications.
Oil requirements can vary between engines used in the same vehicle model and year.
Verify the engine, oil specification, and listed fitment before ordering. When available, use the engine code rather than relying only on the vehicle model.
The included items are listed on the individual product page. Depending on the kit, it may include engine oil, an oil filter, a drain-plug washer, a replacement drain plug, or other service items.
Only the components specifically listed on the product page are included.
Each kit includes the quantity shown on the product page. Final fill quantity can vary slightly based on the engine configuration, oil filter, oil cooler, and how completely the old oil is drained.
Always confirm the final oil level using the vehicle’s approved checking procedure after starting the engine and allowing the oil to circulate.
Use the manufacturer-approved oil specification listed for your engine, not viscosity alone.
Two oils may share the same viscosity, such as 5W-40, but carry different manufacturer approvals. The correct approval is important for engine protection, emissions equipment, and service compatibility.
Send your vehicle year, make, model, drivetrain, and engine information so we can help verify the correct application before ordering.
Contact UsShipping timelines, preorder timing, special orders, return policy, restocking fees, local pickup, and fulfillment status.
In-stock items usually ship quickly. Special order, preorder, programmed, refurbished, or custom-built items may require additional lead time before shipment.
Tracking is automatically emailed once your order is packed and the shipping label is created.
Special order and preorder items may be waiting on supplier arrival, batch completion, programming, inspection, or final assembly.
Once the item arrives and passes inspection, your order will move into fulfillment and tracking will be emailed automatically.
Our full return policy can be viewed here:
For standard returns, items must be returned in acceptable condition and may be subject to a restocking fee. Return shipping is normally the customer’s responsibility unless otherwise approved by EZT.
In some cases, we may be able to waive the restocking fee if the item is unopened, unused, and being exchanged toward the correct compatible product from EZT.
Please contact us before sending the return so we can review the situation.
Local pickup may be available for select orders. Please select the local pickup option at checkout if available, then contact us to arrange pickup timing.
EZT is located in Bloomfield, CT.
EZT Express items are ready for fast fulfillment without a custom-build or programming lead time. Programmed to Order products are unlocked, updated, configured, or tested for the order before shipment. Special Order products require sourcing or preparation after purchase. Preorder products are sold before the incoming batch is available to ship. EZT Bespoke products are custom-built or custom-finished to the selected specifications.
The product page will usually give the best estimate for that item’s lead time.
Payment confirms the order, but some items require sourcing, programming, inspection, refurbishment, assembly, or custom production before shipment.
Tracking is emailed automatically once your order reaches the shipping stage.
A tracking number may be created when the order is packed or prepared for pickup. Carrier movement can take additional time to appear, especially if the package is waiting for pickup, scanned later in the day, or moving through a carrier facility.
If tracking has not updated after a reasonable carrier scan window, contact us with your order number and tracking number.
Some orders may ship in multiple packages, especially if they include large parts, special-order items, wheels, displays, radios, or items coming from different supply channels.
If part of your order ships first, the remaining item will ship separately once ready.
Cancellations depend on the order status. If the item has not been sourced, programmed, built, or placed into production, cancellation may be possible.
If the item is already in production, completed, programmed, specially sourced, or in transit to EZT, cancellation may not be available or may be subject to fees.
Programmed-to-order products are prepared specifically for the order before shipment. Depending on the product, this may include software updates, unlocking, feature activation, vehicle configuration, audio-system setup, or final testing.
The product is not being custom-built from scratch, but it requires preparation before it can enter the shipping stage.
No. Expedited shipping changes the carrier transit speed after the order is ready and has shipped.
Programming, sourcing, refurbishment, preorder, inspection, assembly, and custom-production lead times still apply before the package is handed to the carrier.
Please include your order number when contacting us so we can review your order history, status, tracking, or return request faster.
Contact UsWarranty terms, display/touch panel issues, replacement screens, repair labor, RMA handling, and support requirements.
Most refurbished or retrofit electronic units include a 6-month warranty unless a different warranty is stated on the product page.
The warranty covers hardware failure under normal use. It does not cover installation damage, physical damage, water damage, improper wiring, tampering, or issues outside the warranty period.
Those symptoms can point to a display or touch panel issue, especially if the screen randomly opens menus, changes stations, or does not respond in certain areas.
If the unit is within warranty, contact us with your order number and photos/videos of the issue. If the unit is outside warranty, replacement displays or repair labor may still be available.
In many cases, yes. Replacement displays, replacement modules, or repair labor may be available depending on the product and issue.
We handle support by email so we can review photos, part numbers, order history, wiring details, and vehicle information accurately.
Retrofit questions often require visual confirmation, and email gives both sides a clear written record of the recommendations and troubleshooting steps.
Please include your order number, vehicle year/make/model, photos of the installed unit, photos of the wiring, what works, what does not work, and any error messages on the screen.
For camera issues, include whether the radio switches to the camera screen. For audio issues, include whether the vehicle has Fender, Dynaudio, or another factory amplifier.
Send your order number, photos or videos of the issue, and a clear description of what is happening so we can review the next step.
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