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FAQ's

Q: Will I need a dealership or professional installer to install any of these radios in my vehicle?

A: No! These radios are easy swaps and can be done by any beginner. You may still hire a professional to install the head unit for you, but rest assured that the swap is not difficult at all. The only tools that are mandatory are a pry tool, as well as a Torx-20 screwdriver. Every head unit comes with a set of installation instructions at no charge. Just add a note on the model and year of your vehicle to your order, or send a message to one of our technicians before completing your purchase. 

 

 

Q: Will the radio come with a security unlock code? How do I enter the security code?

A: Every OEM Stereo and navigation system we sell will come with a four digit security code. Once the radio is installed in your vehicle and powered on, a prompt will show up on the screen with a numeric keypad. Simply enter the given four digit security code and press OK to unlock the radio. 

 

This only needs to be done one time, when you power on the radio in your vehicle for the first time.

 

Q: Once I place my order, how soon will I receive my package?

A: If all items are in stock when your order is placed, your radio will ship from our facility within one business day. We ship using USPS Priority mail.

Depending on your location from our facility (East Hartford, CT), your shipping duration will depend on the method of shipping you choose in our checkout. 

  • USPS Priority Express: 1-2 Business Day
  • USPS Priority Shipping: 2-3 Business days 
  • FedEx Home Delivery: 3-5 Business Days

A tracking number will be emailed to you instantly as soon as your order is shipped. All orders above $300 must have an adult present to supply a signature to the deliverer.

Shipping to Canada will arrive in 2-4 business days.

International shipments via DHL will also typically arrive in 2-4 business days.

 

Q: Can I pick up my radio instead of having it shipped?

A: Contact us through the "Contact Us" section to organize a pickup date for your order. We are located in East Hartford, CT

 

Q: What is your refund policy?

A: All radios have a 30 day refund policy. The buyer is responsible for shipping radio back to our facility. Although all radios pass a rigorous 14 point inspection, a full refund will be given if the radio is defective on delivery. There is a re-stocking fee of 15% if the radio is returned fully functional. 

 

Q: What do the RCD510 Suffixes Stand for (AC, AD, AE, AF, F, etc)?

A: The revision suffix of the RCD510 signifies the features available on that particular unit. For example, AD introduces HD Radio, AE introduces Bluetooth phone control and HD radio album art, and F introduces rear view camera compatibility. Click the link below for more in depth information.

RCD510 Overview- Eurozone Tuning Blog

 

Q: What do the RNS510 Suffixes Stand for (A,B,C Revision, etc.)?

A: The revision suffix of the RNS510 signifies the features available on that particular unit. The C Revision introduces an stronger LCD Backlit Display, the E Revision Introduces Sirius Travel Link (Live Sports scores, fuel prices, etc). The J Revision introduces a Solid State Hard Drive. Click the link below for more in depth information.

RNS510 Overview- Eurozone Tuning Blog

 

Q: Which Software/Maps will my RNS510 Come Pre-Loaded With

All RNS510's we sell come with 10M (2015) North America Maps Pre-loaded by us before being shipped. The software which your unit will come loaded depends on the revision of the RNS510. Use the table below to determine which software your RNS510 will come loaded with.

  • RNS510 Initial through D Revisions: v1140 firmware
  • RNS510 E through G  Revisions: v4366 firmware
  • RNS510 J and higher Revisions: v5382 firmware

Video in Motion is optional and can be programmed into your RNS510 if requested.

Q: What additional accessories will I need to install my new stereo?

A: In the header of each of the sections of the site, a fitment chart is given for each model and year. If the radio meets the fitment criteria, then the radio will not need any additional hardware for it to power on in your vehicle.

 

To access each additional feature of your radio may require additional accessories. Follow the chart below as a rule of thumb for each model year and radio. Feel free to ask us any fitment questions in the "Contact Us" section of the page and one of our technicians would be welcome to personally answer any fitment questions you may have.

 If you are installing an RCD510 in your 2005.5-2009 Vehicle, you will need:

 If you are installing an RNS315 or RNS510 in your 2005-2009 Vehicle:

  • Everything required for RCD510 installation
  • External GPS Antenna (If your vehicle did not come with navigation as a factory option)

 If you are installing an RCD510 in your 2010+ vehicle:

  • External SiriusXM Antenna (If your car's original radio did not have sirius radio) (In Stock)
  • Bluetooth module (if your vehicle's original radio did not have bluetooth as a factory option)
    • ***If your vehicle came with bluetooth AND sirius radio, then you need no additional accessories.

 If you are installing an RNS510 or RNS315 in your 2010+ vehicle:

  • Everything required for RCD510 installation
  • External GPS Antenna (If your vehicle did not come with navigation as a factory option)

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